Returns

Our policy lasts 30 days after your order has been delivered within the UAE. If 30 days have passed since your dress was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. The dress must be unworn with all original tags attached and returned in its original packaging.

Certain types of goods are exempt from being returned.

Non-returnable items:

Gift cards

Downloadable software products

Personalised or custom-made dresses

Items that have been worn, washed, or altered

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable)

Any dress not in its original condition, damaged, stained, or missing tags for reasons not due to our error

Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned dress. We will also inform you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, please check your bank account again.

Then contact your credit card provider, as it may take some time before your refund is officially posted.

Next, contact your bank, as there is often some processing time before a refund is completed.

If you have completed all of these steps and still have not received your refund, please contact us.

Sale items (if applicable)

Only regular priced dresses may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We currently do not offer exchanges for size or style.

Gifts

We do not currently offer refunds for dresses received as gifts.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location within the UAE, the time it may take for your returned dress to reach us may vary.

If you are returning a dress valued over AED 275, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.